Frequently Asked Questions
Find clear answers about courses, access, feedback and more at Horizonclear Atelier.
How do I access my courses after purchase?↓
You’ll receive an email with login credentials within minutes. Log in at any time through our member portal to begin your lessons.
What drawing materials are recommended?↓
We recommend pencil sets 2B through 6B, a quality sketchbook with 120gsm paper, and an eraser. All lessons work with both traditional and digital tools.
Is there an instructor feedback deadline?↓
Feedback is returned within 72 hours. Our instructors review every submitted assignment with detailed annotations.
Can I study at my own pace?↓
Yes. All modules are available immediately and remain open indefinitely after enrollment.
What is your refund policy?↓
Full refunds are available within 14 days of purchase if you complete less than 25% of the coursework.
Do you offer certificates upon completion?↓
Yes, a digital certificate is automatically issued once you finish all required assignments and receive passing feedback.
How many assignments are reviewed per module?↓
Each module contains three core assignments that receive personalized written feedback from our instructors.
Can I upgrade from a single module to the full program?↓
Absolutely. Contact us within 30 days of purchase and we will apply your original payment toward the full program price.
Is live critique offered?↓
Monthly live critique sessions are included with full-program enrollment. Recordings are available for all members.
Which time zones are supported for support?↓
Email support operates 24/7. Live office hours are held Monday through Friday in Pacific and Central European time.